The general terms and conditions of the online store www.unika-shop.eu determine the conditions of purchase, user rights and the business relationship between the provider (hereinafter: provider, seller or company) and the customer.
The general operating conditions of the online store www.unika-shop.eu are drawn up in accordance with the Consumer Protection Act (Official Gazette of the RS, no. 130/22, hereinafter ZVPot-1), with the recommendations of the Chamber of Commerce and Industry, the Act on Electronic Commerce on the Market (Official Gazette RS, No. 96/09 – official consolidated text, 19/15, 189/21 – ZDU-1M, 18/23 – ZDU-1O, hereinafter ZEPT ) and in accordance with the Act on out-of-court settlement of consumer disputes (Official Gazette of the RS , No. 81/15, hereinafter ZIsRPS).
Unika-shop.eu is an online store (hereinafter “Unika-shop.eu” or “online store”) operated by the company UNIKA TTI d.o.o., Volaričeva ulica 1, 6230 Postojna, registration number: 5412439000, tax number: SI 75291185, which is also e-business service provider (hereinafter “provider”).
Buyers are advised to carefully read the terms and conditions of the online store before making a purchase, so that they become familiar with all the duties and rights of the buyer and provider. When submitting an online order, the buyer is specifically warned of the general business terms and conditions and confirms his familiarity with them by submitting the order. The provider reserves the right to change the General Terms and Conditions without special notice. The changes apply from the moment of publication and are binding for users.
User is a person who uses, buys or registers in the online store www.unika-shop.eu. The user is bound by the general conditions valid at the time of purchase (submission of the online order).
WARNING! The customer may incur any additional costs of transportation, delivery or shipping when purchasing the product.
The delivery cost is indicated in the online store when placing the order and amounts to EUR 3.90. The delivery cost is uniform for the whole of Slovenia. If free shipping is marked next to the product, then the buyer is not charged for shipping costs. Free delivery applies to purchases over 49 EUR. If you order other items in addition to the item with free delivery, the cost is charged only for the items with paid delivery. (See chapter 4. DELIVERY).
1. AVAILABILITY OF INFORMATION
The provider must provide the buyer with the following information in a clear and comprehensible manner before concluding the contract or before the buyer is bound by the offer, if it is not already clear from the circumstances (Article 18 ZVPot-1):
- the main characteristics of the goods or services to the extent appropriate to the data carrier and the goods or services;
- company, company headquarters and company telephone number, when available;
- the final price of the good or service, including taxes, or the method of price calculation, if due to the nature of the good or service it cannot be calculated in advance;
- information about any additional costs of carriage, delivery or shipping, or a warning that such costs may be incurred if they cannot be calculated in advance;
- payment terms and terms of delivery and performance of the service, deadline for delivery of goods or performance of the service, when necessary;
- information about the appeal procedure at the company;
- familiarization with responsibility for non-conformity of goods;
- the possibility and conditions of after-sales services and voluntary guarantees, when necessary;
- the duration of the contract, where applicable, and the conditions for withdrawing from a contract concluded for an indefinite period or a contract with automatic renewal;
A potential buyer can make a purchase in the online store as a visitor, which means that he does not register on the online store, but only places an order by entering his e-mail address. You can also make a purchase through registration and thus become a member of the online store. Upon registration, the visitor obtains a username, which is the same as his e-mail address, and a password. The member’s username and password are unambiguously determined and linked to the entered data.
3. PURCHASE PROCESS
The purchase contract between the online store and the customer is concluded at the moment when Unikashop.eu sends the customer the first email about the status of his order with the title: “Confirmation of order receipt”. From this moment on, all prices and other conditions are fixed and apply both to Unikashop.eu and to the customer. The person with the information specified when placing the order is considered a buyer. It is not possible to change the customer data later.
The purchase contract (i.e. the first electronic message about the status of the order) is stored in electronic form on the server of the online store. The saved text of the contract will be accessible to the recipient and can be obtained by the buyer on request by e-mail or by regular mail.
Before placing the order, it is possible by technical means, such as clicking on the ↑ or ↓ button under the QUANTITY record, entering the quantity numerically under the QUANTITY record, clicking on the trash can button or remove, or before placing an order by clicking the back to store or home button, etc. identifying and correcting errors.
In addition to Slovenian, the contract can also be concluded in Croatian and English.
How to place an online order at Unika-shop.eu?
When the package is ready for shipping, you will receive a message to your e-mail address that your order has been shipped.
On the Unika-shop.eu website, the buyer selects the desired item and adds it to the basket by clicking the red ADD TO CART button. The customer will be redirected to the basket, where he can change the quantity of the product at will by pressing the button ↑ or ↓ under the text QUANTITY. If the buyer wants to remove the product from the basket, he clicks on the thumbnail with a container next to the text REMOVE, or for the selected product, he enters the value 0 in the quantity field. If the buyer with a full basket wants to continue selecting products, he clicks on the button CONTINUE SHOPPING, BACK TO STORE, HOME or to any section title in the menu. When the basket is completely empty, the customer can only click on the BACK TO SHOP or HOME button. In the case of using a coupon-coupon code, the buyer enters it in the COUPON CODE field and clicks on REDEEM COUPON. When the buyer wants to continue placing the order, he clicks on the red CONTINUE TO CHECKOUT button, where on the landing page END OF ORDER he fills in all the mandatory fields regarding the payer’s data, selects the delivery method and the payment method. An asterisk (*) is indicated next to the mandatory fields about the payer’s data, and without filling in all these fields, the order cannot be placed. Before submitting an order, the buyer must also read the general terms and conditions of business and privacy terms and check them. The buyer submits the order by pressing the red ORDER WITH PAYMENT OBLIGATION button.
Issuance of an invoice
At the end of the order processing, the buyer receives an invoice in electronic PDF format with all information, detailed prices and costs to his e-mail address. The buyer is obliged to check the correctness of the data before placing the order. We do not take into account objections made later regarding the correctness of the issued invoices.
The provider must deliver the goods or services within the promised time. The contractual partner for the delivery of parcels is Pošta Slovenije, but the provider reserves the right to choose another delivery service if this will allow him to complete the order more efficiently.
The cost of delivery is indicated in the online store when placing the order and amounts to 3.90 euros. The delivery cost is uniform for the whole of Slovenia. If free shipping is marked next to the product, then the buyer is not charged for shipping costs. Free delivery applies to purchases over 49 euros. If you order other items in addition to the item with free delivery, the cost is charged only for the items with paid delivery.
Delivery is made from Monday to Friday until 4:00 p.m. and on Saturday in the morning until 12:00 p.m. Packages are delivered by Pošta Slovenije to the address entered by the buyer when placing the order. If the buyer is not at home at the time of delivery, the Pošta Slovenije courier will leave a message on the basis of which the buyer has agreed to re-delivery or collection at the nearest post office. On Saturday, delivery is possible only in places where a branch office of Pošta Slovenije operates.
If the ordered goods are in stock in the online store warehouse and the order is placed by 12 noon, the goods will be shipped the same day. If any of the ordered items are not in stock, the shipment will be dispatched on the same day that the items are received in stock, for which you will be notified via email or phone. The delivery is made by the delivery service, in principle the next working day from the day of dispatch, but no later than within three working days. Pošta Slovenije also informs the buyer via SMS about the delivery or possible failed delivery of the shipment.
If the buyer selects personal collection in Postojna in the basket, he can collect the package at the collection point at UNIKA TTI d.o.o., Volaričeva ulica 1, 6230 Postojna in the manner indicated above under Personal collection.
5. MANDATORY WARRANTY FOR THE COMPLIANCE OF THE GOODS
I) COMPLIANCE REQUIREMENTS
The seller is responsible for the non-conformity of the goods, in accordance with the provisions of ZVPot-1. (See Article 71 ZVPot-1 et seq.)
The seller supplies the consumer with goods that meet the subjective and objective requirements for the conformity of goods from Articles 72, 73 and 74 of ZVPot-1 (Official Gazette of the Republic of Slovenia, No. 130/22), when appropriate, and is responsible for non-conformities that the goods had at the time of delivery.
II) WARRANTY PERIOD
The seller is responsible for any non-conformity of the goods that exists at the time of delivery of the goods and that becomes apparent within two years of the delivery of the goods. (Paragraph 1 of Article 78 ZVPot-1).
It is assumed that the non-conformity already existed at the time of delivery if it appears within one year of the delivery of the goods, unless the seller proves otherwise or if this presumption is incompatible with the nature of the goods or the nature of the non-conformity. (Paragraph 1 of Article 80 ZVPot-1).
III) WARRANTY CLAIMS IN CASE OF NON-CONFORMITY
In the case of non-conformity of the goods, the consumer, who has notified the seller of the non-conformity under the conditions and in the order specified by ZVPot-1, is entitled to:
- requires the seller to establish the conformity of the goods free of charge;
- requests a reduction of the purchase price in proportion to the non-compliance or withdraws from the sales contract and requests a refund of the amount paid.
In any case, the consumer also has the right to demand compensation for damages from the seller, and in particular reimbursement of the costs of materials, spare parts, work, transfer and transportation of goods, which arise due to the assertion of a warranty claim, as stated in the previous paragraph. (See Article 81 ZVPot-1).
The consumer can request the seller to establish conformity free of charge, namely by notifying the seller of the non-conformity and requesting that the latter, within a reasonable period not exceeding 30 days, establish the conformity of the goods free of charge without significant inconvenience to the consumer, taking into account in particular the nature goods and the purpose for which the consumer needs the goods. The 30-day period may be extended to the shortest time necessary to complete the repair or replacement, but for a maximum of 15 days. (See Article 82 ZVPot-1).
The consumer can exercise his rights due to non-conformity only if he informs the seller about the non-conformity within two months from the date on which the non-conformity was established. The consumer must accurately describe the non-conformity in the notice of non-conformity. The consumer can notify the seller of non-conformity in person, for which the seller issues a receipt or sends it to the store where the goods were purchased, or communicates it to the seller’s representative with whom he concluded the sales contract. The consumer must allow the seller to inspect the goods that the consumer claims are non-compliant (Article 84 ZVPot-1).
In case of non-conformity of the goods, the consumer can also inform the seller about this by filling out and sending to the seller’s address email@example.com or UNIKA TTI d.o.o., Volaričeva ulica 1, 6230 Postojna, Slovenia a completed form for returning non-conforming goods.
The form for returning non-conforming goods can be found here.
In order to establish the conformity of the goods, the consumer can choose between repairing the goods and replacing the goods with a new one, unless the fulfillment of the selected warranty claim is impossible or the fulfillment of the selected warranty claim represents disproportionate costs for the seller compared to another warranty claim, taking into account all the circumstances (4. paragraph 82 of Article ZVPot-1).
The consumer may request a proportional reduction of the purchase price or withdraw from the sales contract in any of the following cases:
– the seller did not repair or replace the goods or, when applicable, did not complete the repair or replace the goods in accordance with the law, or rejected the consumer’s warranty claim to establish the conformity of the goods;
– non-conformity exists, although the seller tried to establish conformity;
– the nature of the non-compliance is so serious that it justifies an immediate proportional reduction of the purchase price or withdrawal from the sales contract;
– the seller has stated, or it is clear from the circumstances, that the seller will not bring the goods into conformity within a reasonable time or without significant inconvenience to the consumer.
In any case, the consumer may withdraw from the sales contract and request a refund of the amount paid, if the non-conformity occurs within less than 30 days of the delivery of the goods (paragraphs 1 and 2 of Article 83 ZVPot-1).
6. CONDITIONS, DEADLINES AND PROCEDURE FOR EXERCISE THE RIGHT TO WITHDRAW FROM THE CONTRACT IN THE CASE OF DISTANCE CONTRACTS
In the case of contracts concluded at a distance or outside the business premises, the consumer has the right to notify the company within 14 days that he withdraws from the contract, without having to give a reason for his decision, in accordance with Article 134 ZVPot-1.
In the case of a sales contract, the withdrawal period for contracts concluded at a distance begins on the day when:
- the consumer or a third party other than the carrier named by the consumer acquires actual possession of the goods;
- the consumer or a third party other than the carrier named by the consumer acquires actual possession of the last piece of goods, if the subject of the contract is several pieces of goods ordered by the consumer in one order;
- the consumer or a third party other than the carrier named by the consumer acquires actual possession of the last shipment or piece of goods, if the delivery of goods consists of several shipments or pieces;
- the consumer or a third party, who is not the carrier and named by the consumer, acquires actual possession of the first piece of goods, if the delivery of the goods is regular during a certain period (paragraph 1 of Article 136 ZVPot-1).
The buyer must notify the provider unequivocally of the withdrawal from the contract at the address UNIKA TTI d.o.o., Volaričeva ulica 1, 6230 Postojna, phone number +386 5 700 00 30, email address firstname.lastname@example.org about his decision to withdraw from this contract (e.g. with letters sent by post or e-mail).
The consumer can submit the notice of withdrawal from the contract to the company on the form for withdrawal from the contract, which can be found here or with an unambiguous statement from which it is clear that he is withdrawing from the contract. The form with information regarding the exercise of the consumer’s right to withdraw from the contract (Form IOP) can be found here.
It is considered that the consumer has submitted a withdrawal statement in time if it is sent within the deadline set for withdrawal from the contract.
In connection with withdrawal from the contract, the consumer only covers the costs of returning the goods. (Paragraph 2 of Article 141 ZVPot-1).
The consumer is only responsible for the reduction in the value of the goods, if the reduction in value is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods. (Paragraph 1 of Article 142 ZVPot-1). In case of return of damaged or used goods or if there are other similar circumstances from paragraph 1 of Article 142 ZVPot-1, the company will assert a claim against the consumer for reimbursement of the reduced value of the goods.
The provider is obliged to return all payments received, including delivery costs, immediately or at the latest within 14 days after receiving the notice of withdrawal from the contract (except for additional costs due to the choice of a type of delivery that is not the most affordable standard form of delivery offered by the company).
The provider returns the received payments to the consumer with the same means of payment that the consumer used, unless the consumer has expressly agreed to the use of another means of payment and the consumer bears no costs as a result.
The provider can withhold the refund of the received payments until the returned goods are collected or until the consumer provides proof that he sent the goods back, unless the provider offers the possibility to collect the returned goods himself. (Article 143 ZVPot-1).
Unless the contracting parties have agreed otherwise, the consumer does not have the right to withdraw from the contract in the following cases of contracts: on the delivery of sealed audio or video recordings and computer programs, if the consumer has opened the security seal after delivery (point 5 of Article 135 of the ZVPot- 1), on the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery (item 7 of Article 135 ZVPot-1), on the supply of goods that, due to their nature, are inseparably mixed with other objects (point 8 of Article 135 of ZVPot-1) and in other cases of contracts, as specified in Article 135 of ZVPot-1.
For more detailed information on the product return procedure, you can call the provider’s phone number 05 700 00 30.
7. RESOLUTION OF CONSUMER DISPUTES
Based on paragraph 3 of Article 32 of the ZIsRPS, the company warns consumers that it does not recognize any IRPS provider as competent to resolve a consumer dispute that the consumer can initiate in accordance with the provisions of the ZIsRPS.
Electronic connection to the SRPS platform: